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Commonly Asked Questions

I cannot complete my order. A message indicates that login has failed, although I have an active account. What shall I do?

There could be several reasons for this:
• The login that you used might have been for the Siddha Yoga path website. The Siddha Yoga Bookstore website and the Siddha Yoga path website are two separate websites. This means that you need to create a login for the Siddha Yoga Bookstore website separately.
• You might have previously registered under another e-mail address.
• You previously registered as a guest.

In any of these cases, you will need to create a new account on the Siddha Yoga Bookstore website.
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I just placed an order and realized I want to add another item to the order. How can I do that?

Once an order is placed and the credit card authorized, additional items cannot be added. You will need to place an additional order for that purpose.
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How can I track my order?

You will receive an e-mail with the invoice and tracking number within one day after your order has been shipped.

If the order is not delivered within 6 – 7 business days after receipt of the invoice and tracking number, contact the carrier you have chosen—USPS (U.S. Postal Service), UPS, or DHL—for the latest tracking information.
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My address is a PO Box and I want to select UPS as the shipping option. What can I do?

UPS doesn't deliver to PO Box addresses. You will need to choose U.S. Postal Service as the shipping method.
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My address is a PO Box and I want to select DHL as the shipping option. What can I do?

DHL doesn't deliver to PO Box addresses. You will need to choose U.S. Postal Service as the shipping method.
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I wish to return an item I received. How can I return the item?

• Place the item or items in the same package in which you received them, if possible (or in other secure packaging), along with the invoice.
• Unused items need to be received within 30 days of purchase.
• When returning an item for refund, notify the Bookstore by e-mail of the tracking number you receive from the carrier you choose to return your purchase.
• Please read the Return Policy at the bottom of the page.


Send the item by any carrier you choose to the following address:

Siddha Yoga Bookstore
Returns
371 Brickman Rd.
Hurleyville, NY 12747


When the item is received, in unused condition, a refund for the product price will be sent to you. This refund will be credited, within 5 business days, to the same credit card used to place the order. If you have paid via check or money order, you will receive your refund by check, within 15 business days.
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I received an order delivered to me outside the United States. When it arrived, an additional sum was required for customs charges.
Isn’t that included in the amount I paid for the order?

Customs charges are determined by the country to which the order is shipped. These charges are not included in the amount you pay to the Siddha Yoga Bookstore. Customers are responsible for paying the customs duties in their country.
Please read the Shipping Policy at the bottom of the page.
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I am not comfortable using my credit card information online. Can I place an order online but pay using a money order or personal check instead?

You may not pay for an online order with a money order or personal check. To pay in either of these ways, you will need to mail your order, along with a check or money order, to the Bookstore.

In order to know how much sales tax (where applicable) and shipping costs to include in your check or money order, please follow the following steps:
• Select the items you wish to order from the online Bookstore.
• Enter them in the shopping cart.
• Click the checkout button.
• Choose the shipping method.
• Choose checkout as a guest or register as a new customer.
• Proceed to fill in the billing and shipping information. At this stage in the process, you will see the items you selected and the total amount of the order, including taxes (if charged) and shipping.

Print this page out and send it with your check or money order and complete billing and shipping address to:
Siddha Yoga Bookstore
PO Box 600
South Fallsburg, NY 12779
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When will my order be shipped when I pay using a money order or personal check?

If you have included an e-mail address with your order form, you will be notified via e-mail once your order has shipped for our warehouse.
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I purchased the Siddha Yoga Home Study Course. When will I receive the lessons?

The Home Study Course lessons will be mailed within 7 days of receipt of the order. You will receive the entire course—all 12 lessons—in this shipment.
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I am taking the Siddha Yoga Home Study Course and I have a question about my study. Whom should I contact?

Please send your question to homestudycourse@syda.org or to orders@siddhayogabookstore.org .
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Some time ago, I purchased an item from your bookstore. I now notice it is not available on the website. How can I obtain it?

When an item is discontinued, it is removed from the Bookstore website. If an item is just temporarily out of stock, it will become available for purchase once the stock has been replenished.
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I noticed that my country is not listed as one you ship to. How can I order Siddha Yoga Bookstore products?

We are unable to ship to some countries due to the carrier’s restrictions.
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Can the DVDs you sell be used around the world?

Yes. Our DVDs are NTSC and region-code-free, which means that they can be used in any part of the world.
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I have allergies to some fragrances and oils. Are your products hypoallergenic?

The products sold in the Siddha Yoga Bookstore are not guaranteed to be hypoallergenic.
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